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Sample
Pages
ISO
/ TS 16949 Quality System Model
table of contents
quality manual -
procedures - flowcharts |
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Content
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Introduction
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Quality System Model (manual,
procedures, flowcharts, work instructions, master lists, forms)
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Checklist of ISO/TS 16949:2002
Requirements
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Documentation/Procedures Development
Guide
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Implementation Plan and Schedule
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Documentation Development Files
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Documents
and Procedures
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Quality Manual (1) incl. flowchart
of the interaction of processes of the quality system
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Operating Procedures (57), incl.
78 control forms and 8 procedures with optional flowchart version
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Work Instructions (6)
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Document master lists (16)
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Operating Procedures
and Work Instructions by Department
The standard ISO/TS 16949
requires 7 mandatory documented procedures. It is up to the discretion
of the organization to document additional procedures included in this
quality system model, or just to implement them in order to meet the requirements
of the standard. |
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Engineering
EG 01 Quality Planning of
Product/Processes
EG 02 Document and Data
Control (Eng.), + flowchart version
EG 03 Request for Design
Initiation and Change
EG 04 Out-Contracting of
Tooling Construction/Design
EGW 01 Process of Quality
Planning, Product/Process
Manufacturing
MF 01 Health and Safety
Training
MF 02 Cycle Counts
MF 03 Traceability of Manufactured
Product
MF 04 Production Scheduling
MF 05 Material Resource
Planning
MF 06 Manufacturing Process
Control
MF 07 Set-Up Procedure
MF 08 Preventive Maintenance
of Equipment
MF 09 Regulatory Requirements,
compliance
MF 10 Housekeeping
Purchasing
PU 01 Purchase Orders, processing
and follow-up
PU 02 Supplier Database,
set-up and maintenance
PU 03 Purchasing Product-Database
PU 04 Assessment, Eval., Appr., Rating of Suppliers
PU W 01 Suppliers Performance
Rating System
Quality Assurance
QA 01 Control of Nonconforming
Product, + flowchart version
QA 02 Receiving Inspection
QA 03 In-Process Inspection
QA 04 Inspection and Testing
of Finished Product
QA 05 Control of Monitoring
and Measuring Devices
QA 06 Out Of Calibration
Report
QA 07 Measurement Device
Analysis
QA 08 Customer Return Analysis
QA 09 Positive Recall Control
QA 10 Customer Approval
of Production Parts
QA 11 DMRs to Suppliers
QA 12 Layout Inspection
and Functional Testing |
Quality
System Administration
QS 01 Document Review
QS 02 Training, + flowchart version
QS 03 Control of Documents, + flowchart version
QS 04 Operational Performance
QS 05 Evaluation of Customer
Satisfaction
QS 06 Customer Complaints
QS 07 Customer Satisfaction
Survey
QS 08 Internal Quality Audits,
+ flowchart version
QS 09 Preventive Action,
+ flowchart version
QS 10 Corrective Action,
+ flowchart version
QS 11 Continual Improvement
QS 12 Control of Records,
+ flowchart version
QS W 01 Corrective Action
Request
QS W 02 Problem Analysis
QS W 03 Quality Improvement
Proposal
QS W 04 Document Identification
Sales
SA 01 Warranty Control
SA 02 Review of Quotations
and Contracts
SA 03 Product/Price File
and Customer File
SA 04 Order Taking and Processing
SA 05 Delivery Performance,
order entry
SA 06 Customer Returns
SA 07 Service Requirements
Toolroom
TR 01 Tooling Construction
TR 02 Approval of Customer-Supplied
Tooling
TR 03 Prev. Maintenance,
Repair, Admin. of Tooling
TR 04 Tooling Repair Request
Warehouse
WH 01 Shipping of Product
WH 02 Receiving of Product
WH 03 Handling and Storage
of Product
WH 04 Temperature Control |
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Forms
Forms or control forms are
part of operating procedures or work instructions. These forms facilitate
the performance of activities, document results, and provide evidence of
compliance with requirements. In most cases, these forms can be used without
documenting the applicable procedure, and it is up to the organization
to document the procedure or only to implement the procedure and using
the control form to ensure compliance and create records. |
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Engineering
- Quality Planning – Project
Summary Form
- Engineering Document and
Data Control Form
- Document Distribution
Log
- Document Receiving Log
- Design/Development Project
Request Sheet
- Quality Planning Project
- Plan and Schedule
- Project Review Checklist
- Process FMEA Form
- Control Plan
Manufacturing
- Training Attendance Record
Form
- Cycle Count Records Form
- Material Requirement for
Production Form
- Process Sheet
- Manufacturing Order Form
- Material Supply Order
Form
- Product Identification
Tag
- Tools and Fixture Requisition
Sheet
- Request for QC-Approval
(first-off/last-off) Form
- Preventive Maintenance
- Master List of Equipment
- Preventive Maintenance
Checklist
- Equipment Replacement
Parts - MIN / MAX inventory
- Weekly Maintenance Schedule
of Equipment Sheet
- Maintenance Record
Purchasing
- Supplier Database - Setup
and Maintenance Form
- Product Database - Setup
and Maintenance Form
- Supplier Self Assessment
Questionnaire
- Supplier Evaluation and
Approval Sheet
- Approved Supplier List
Quality Assurance
- Quarantined Product Tag
- Quarantine Order Sheet
- Receiving Inspection Report
- Rejected Product Tag
- In-Process Inspection
Report
- In-Process Inspection
Report - Master List
- First – Off Tag
- Approved for Shipping
Tag
- Last–Off Tag
- Master List of Measuring,
Monitoring, Testing Devices
- Calibration Status Tag
- Calibration and Maintenance
Record Sheet
- Out Of Calibration Report
- Authorization for Positive
Recall Form
- Under Positive Recall
Control Tag
- Discrepant Material Report |
Quality
System Administration
- Training Record
- Templates: manual, procedures,
work instructions
- Performance Statistics
Form
- Customer Complaints Log
- Customer Satisfaction
Survey Form
- Internal Quality Audit
Plan / Schedule
- Audit Report Form
- Corrective Action Request
Sheet
- Problem Analysis Form
- Quality Improvement Proposal
Sheet
Sales
- Quotation Sheet
- Project Order Form
- Customer File Setup and
Maintenance Form
- Product/Price Record Form
- Customer Order Sheet
- Material Return Authorization
Form
- Service Report Form
Toolroom
- Tooling Work Plan
- Try-Out Record
- Tooling Inspection Report
- Preventive Maintenance
Tag
- Tooling Inventory Log
- Preventive Maintenance
Report
- Tooling Repair Request
Form
Warehouse
- Temperature Record Sheet
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